Customer Support

Clear answers. Premium feel. No clutter.

Everything customers need to know about shipping, returns, sizing, product care, and getting help from Sandcrane Golf.

Quick links Jump straight to the pages customers look for most.
Policy

Shipping Policy

Processing times, delivery notes, and shipping details.
Policy

Return Policy

Returns, exchanges, refunds, and final-sale notes.
Support

Contact Us

Need help from the crew? Send us a message.
Shop

New Editions

Find the newest gear.

Structured support

Answers organized around what customers actually need.

Shipping, returns, sizing, product care, and brand questions — cleaned up so customers can scan fast and get back to shopping.

Orders & Shipping

Before you ask where it is.

Processing times, address changes, shipping delays, and what happens once your order leaves the nest.

How long until my order ships?+
We aim to process and ship orders within 72 hours, or 3 business days. We’re a small crew, but we move quickly and pack every order with care.
Can I change my shipping address after I order?+
If you catch it quickly, email us right away. Once an order is processed or in transit, we can’t guarantee changes.
What if my package is delayed, lost, or damaged?+
Once the carrier has the package, delays can happen. If something shows up damaged or goes missing, email us and we’ll help make it right.

Returns & Exchanges

Clean policy. Fair process.

We want the gear right, the fit right, and the process easy.

What’s your return / exchange policy?+
Returns and exchanges are accepted within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in original condition with tags or packaging intact.
How do I start a return or exchange?+
Email us with your order number and what you need. Once approved, we’ll send return instructions and the shipping address.
Are any items final sale?+
Yes. Items with prices ending in .99 are final sale and are not eligible for returns or exchanges. This usually applies to clearance, marked-down, or limited final-unit items.

Fit, Product & Brand

What we make, and why it feels different.

Fit, care, brand philosophy, and what STRUT ON. actually means.

How do I know what size to pick?+
Each product page includes size charts and fit notes. Most Sandcrane pieces are designed to feel clean and relaxed — classic without being baggy, modern without getting tight.
How should I care for my Sandcrane gear?+
Wash cold, avoid harsh detergents, and hang or lay flat to dry. Treat it right and it’ll hold its shape, feel, and performance round after round.
What does STRUT ON. mean?+
Quiet confidence. Play your game, walk your line, and carry yourself like you belong there.

Still need help?

We’d rather solve it clearly than send you in circles.

If the answer is not here, reach out and we’ll help you get it handled.